The Retardification Continues
Iâ€™m going to make a very broad, sweeping stereotypical inference and ask: when the fuck did everyone become so unanimously lazy, stupid, prone to passing the buck, and simply too retarded to do even the simplest of tasks when it comes to basic fucking customer service? For those who can relate, please chime in. For those who think Iâ€™m oversimplifying or just overreacting, your day is coming, I promise.
For those just joining the conversation, start here.
930 am Call rep at insurance co to scream at her or give me the number of the claims supervisor she passed the buck to last week so I can scream at him/her personally. Get repâ€™s voicemail. Recover from shock. (The voicemail is differentâ€¦ so sheâ€™s accessed her voicemail since I left her a message Friday.) The voicemail says sheâ€™s on vacation until July 17. Vacation from what? I donâ€™t know.
940 am E-mail HR person to fill her in on the progress (sic) and to ask if she has contact info for someone who actually works at the insurance co.
950 am HR person responds. Recommends I go to dentist now and â€œweâ€ can take care of everything when rep returns next week.
1015 am Find phone number for insuranâ€“ fuck it. The company is AIG. So I call AIGâ€™s customer service rep, and do the dance of 1000 menu options. Get a hold of a person. She verifies my insurance coverage and asks for a fax number (sadly â€“ though fortunately, as it turns out) I donâ€™t have the dentistâ€™s fax on hand, so I giver her mine, which is located 3 floors above me.
11 am Tell HR rep that Iâ€™d rather get this all cleared up now, because if AIG canâ€™t make a 5-min phone call, I sure as hell donâ€™t expect them to cut me a check after I get unauthorized work done, not to mention, I donâ€™t have a house to mortgage for the allegedly temporary out-of-pocket it would cost to repair the molar in the first place. Then tell her I got a hold of someone else, thanks very much for all the effort, and please, donâ€™t get up for my sake, continue resourcing humans.
11:55 am 90 min after speaking with AIG, receive 2-page fax that will hopefully resolve all of this.
1205 pm send fax to dentist office.
1210 pm (after receiving confirmation that it sent) Call dentist. They still havenâ€™t gotten the allegedly expected call from AIG. Good thing I started going down this separate, fax road. Oh yeah, and they havenâ€™t received the fax either. I might want to try again, after they, uh, yâ€™know put paper in the fax machine.
1220 pm fax dentist again. Decide to not call them and try to get some work done, hoping theyâ€™ll call me.
1250 pm call dentist. They havenâ€™t received the fax, probably because thereâ€™s a paper jam and someone will have to fix it when they get back from lunch because sheâ€™s the only one working the desk and if I donâ€™t hear back when they get back from lunch to maybe send it again, but thereâ€™s no one who can fix the jam because sheâ€™s the only one there.