Whoâ€™da thought going to the dentist could be so much fun?
A little back-story: I hate the dentist. I mean with a fear. I really have a serious problem with people sticking pointy metal things into my gums and teeth. I canâ€™t even watch it on TV. Even conversations about teeth make me really nervous, and I usually change the subject quickly. Couple that with the fact that Iâ€™ve always had one thing or the other screwed up with my teeth â€“ always, which has actually led to my fear/hatred of all things dental. I even get minor anxiety attacks just calling the office, which leads to my story.
1030 am â€“ call the dentist, get put on hold, get disconnected.
1032 am â€“ call back, the woman has to take my info down and call me because theyâ€™re uber busy.
1 pm â€“ call the dentist that never called me back. Get stupid long voicemail about how the office is out to lunch. Wait for a beep, and get a Spanish version of the really long voicemail. Conclude itâ€™s just a recording, there is no option to leave a message and hang up.
3 pm â€“ call the dentist. Their computers were down, hence the hold up. Tell them I need an appointment. Yes, it is a really long time since Iâ€™ve been there. Yes, I have different insurance now (yes, I have insurance for the first time in two years). Whatâ€™s my appointment for? A broken molar. Does it hurt? Not yet. When would I like to come in? How about as soon as fucking possible. 2 pm tomorrow? Super.
3:30 pm get a call from the dentist. My new insurance isnâ€™t a PPO, itâ€™s indemnity, and it only covers preventative for the first 6 months, then it covers additional stuff, and any major stuff, like, say, a broken molar, is covered after April 2007. The person at the insurance co has brainwashed them that this is fact. It isnâ€™t, and I know it.
3:35 pm frantically call my HR person to find out 1) if thereâ€™s some mysterious hitherto unknown waiting period on my coverage and 2) what my level of insurance is. It doesnâ€™t say anywhere on my card what Iâ€™m paying for, and Iâ€™m wondering if there was a clerical error when I signed up. (I signed up for the best dental I could get because I know better. Iâ€™d kind of like to get what Iâ€™m paying for and not insurance that only covers a lecture to brush between meals.)
3:45 pm Finally get a hold of said HR person. She doesnâ€™t know what the hell the dentistâ€™s office is talking about and will call the insurance company.
3:50 pm Turns out the insurance rep doesnâ€™t know what the hell the dentistâ€™s office is talking about either. For what itâ€™s worth, this dentistâ€™s office has always had their shit together, so theyâ€™re relying on info from an idiot at the insurance co. I also find out I do indeed have the insurance plan Iâ€™m paying for.
4 pm Through a pass the buck e-mail communication, I send the rep my dentistâ€™s contact info (which I copied and pasted from their website of network dentists), so she can call them and straighten this out. I am happy.
4:50 pm Call the dentist office. They havenâ€™t gotten a call yet. I am not happy.
9 am Get an e-mail from the rep. (Yay.) She forwarded the dentist info to a claims supervisor who will call the dentist office. (Boo.)
10 am E-mail the rep and ask if this is like, a yâ€™know, priority, because Iâ€™d kind of like this fucking handled before I, like, go to my 2 pm appt of pain.
11 am Call dentist office. They havenâ€™t gotten a call, and I haven’t gotten a response from the rep.
11:05 Call rep directly. Get voicemail. I ask if they can step it up or put me in touch with the claims supervisor directly.
12:50 pm Still havenâ€™t gotten a response from the insurance company. Call the dentist office. They havenâ€™t gotten a call yet. Tell them Iâ€™m going to have to reschedule. She tells me sheâ€™ll call me when they hear from the insurance company, and to call them if I donâ€™t hear from them by Tuesday.
1 pm Thoroughly ready for a drink.